Email Services

Using Email To Reach SMG

Stanford Medical Group in partnership with RelayHealth is offering online access using the RelayHealth messaging service. We would like you to consider using this method of communication to reach your physician when an immediate answer is not required. Your physician will respond within one working day to your message. Examples include the following:

• Prescription renewals Medical advice from your physician (webVisit) Routine referral requests
• Follow up communication with your physician

Register with RelayHealth by going to www.relayhealth.com.

If you have problems registering, please contact RelayHealth Customer Support at 1-866-735-2963) or support@relayhealth.com.

Email Privacy and Security

Stanford Medical Group has used electronic mail on a limited basis to communicate between physician and patients since 1994. Begining fall, 2001 we are now partnering with RelayHealth in order to provide messaging which is private and secure.

Project Goals

• Improve patient access to their physician and to SMG Facilitate coordination of medical care by generalist physicians
• Streamline administrative tasks

Comments and suggestions concerning the electronic mail service can be addressed to:

Doctor Heather Henri
Stanford Medical Group
900 Blake Wilbur Drive, Room W2080
Palo Alto, California 94304-2205
(650) 723-6028