Clinic Services Guide
Appointments
- Appointments are scheduled by the clinic schedulers at 650/723-6028.
Choosing Your Physician
Your selection of a physician is very important and should be done as soon as you enroll with the group. Please note that some physicians may not have openings for new patients at all times. If you were previously assigned to an SMG physician or picked a physician but have not yet made an appointment, we will try to accommodate your choice.
Emergency Care
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Emergency Room Visits outside clinic hours no longer require pre-authorization by your doctor (by California State Law) but should be reported to your physician within 24 hours following your visit. Be aware of your health plan limitations -- unless you require 911 emergency transport, some health plans require you to obtain all after-hours emergency care at Stanford ER if you have a primary care physician at Stanford. A physician is on-call after hours to coordinate any emergency care needs which arise after-hours and can be reached at the 24 hour number - (650-723-6028)
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Stanford Medical Group does not renew routine prescriptions or narcotic prescription after-hours as your records are not available for review by the on-call physician. Please leave a voice mail message with your pharmancy or practice coordinator so that your records can be verified the next day and your prescription refilled during usual business hours.
Health Insurance Issues
The Stanford Hospital and Clinics contracts with many insurance companies. Since each plan can vary between employers, it is extremely important that you understand the benefits and limitations of your health care plan. This information can be obtained by calling your benefits office at your place of work or the health insurance carrier directly.
- Please contact your practice coordinator and physician directly for help with referrals and authorizations.
- Current SHC Contracted Plans
Lab and Test Results
- All lab and test results are mailed to you within two weeks of completion. Abnormal results or those of an urgent nature will be phoned directly to you as soon as the results are available.
- Please email your physician with questions regarding your lab or test results.
Medical Advice
- Medical advice is facilitated by your physician's practice coordinator under the direction of your physician.
- We also encourage the use of MyHealth for routine medical advice.
Prescriptions
- Routine prescription renewals: contact your pharmacy directly and they will utilize our fax-back service to renew your prescription - (650-725-7078) New prescriptions: contact your physician/practice coordinator at the numbers listed above.
- Stanford Medical Group does not renew routine prescriptions or narcotic prescription after-hours as your records are not available for review by the on-call physician. Please leave a voice mail message with your pharmancy or practice coordinator so that your records can be verified the next day and your prescription refilled during usual business hours.
